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Frequently Asked Questions

Frequently Asked Questions

Ceramic Decor

  • What your showroom hours?
  • How do I order samples online?
  • Where do you deliver to?
  • Can you help me install the tiles I buy?
  • Do you rent tools?
  • Do you cut tile for a fee?

Tile Basics

  • What are the basic types of tile?
  • What is the glazing on a ceramic tile?
  • Are unglazed tiles as stain-resistant as glazed tiles?
  • What makes up the colour of the glaze?
  • What is a porcelain tile?
  • Are porcelain and ceramic tiles environmentally friendly?
  • What is natural stone?
  • Why can’t wall tiles be installed on the floor?
  • Does the temperature of the oven affect the hardness of the glaze?

Types of Tile

  • Ceramic Tiles
  • Porcelain Tiles
  • Mexican Saltillo Paver
  • Marble
  • Slate
  • Travertine
  • Granite
  • Wall Tiles
  • Kitchen Backsplash Tiles

 

Aesthetics

  • How do you choose the colour of the tile?
  • What aesthetic features other then colour should be considered, prior to choosing a tile?
  • How do you choose an installation pattern?

Glossary

  • Monnocottura
  • Thinset
  • P.E.I Rating
  • Listello

Installation

  • Can ceramic tile be installed directly over wood sub floors, such as: OSB (oriented strand board), plywood, particle board, masonite and other composed lumber sheeting?
  • What are the construction requirements for installing ceramic tile directly over plywood?
  • Can tile be installed over existing ceramic tiles?
  • Under what conditions can tile be installed directly over vinyl and underlay?
  • Why do installation costs vary depending on the material that is being installed?
  • Why does the shower sill need to be a solid piece, such as marble?

Installation Patterns

  • Straight
  • Diagonal
  • Brick Pattern
  • French Pattern
  • Opus
  • Romano
  • Graal Pattern
  • Castelvetro
  • Pinwheel

Grout

  • What is the average size of a floor joint?
  • Will grout stain?
  • What can be done to cut down on potential grout staining?
  • What does a grout protector do?
  • How can grout haze, or a thin film of grout residue, be removed from tile?
  • What aesthetic effects will the grout colour that closely matches the tile, have on the area?
  • Under what circumstances do you use sanded and un-sanded grout?

Finishing Edges

  • What are the most common trims used for floor tiles?
  • How do you finish off the top edge of a cut-tile base when the clay body is objectionable?
  • What are edge trims?
  • Where can vinyl and metal trims be used?
  • What is a threshold?

Maintenance

  • How do you clean ceramic or porcelain tiles?
  • Why are soaps not recommended?
  • Why are steel wool type pads not recommended?
  • Should vinegar and water be used?
  • What is the most important step in maintaining a glazed tile?
  • How do you clean natural stone?
  • Is porcelain resistant to abrasions?

Repairs

  • Can previous tiles be removed easily when installing a new tile floor?
  • Can single tile be removed without breaking the surrounding ones?

Exterior Tiles

  • Does water and frost damage porcelain tiles?
  • Can slate be installed outdoors?

 

Durability

  • What does PEI rating refer to?

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Ceramic Decor

Telephone: 1.877.836.8453
987 York Rd. Guelph, Ontario

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